We love geeking out and gaming as much as you do. Join 5CA and help us continue building on the principle of Gamers Helping Gamers: connect with your fellow geeky agents, work comfortably from your own home, and discover what it is like to provide support for some of the most popular games in the world.
What will I do?
As a player support agent, your duties will include but not be limited to:
•Handling customer support (e-mail and live chat – no phone calls) by doing things like
o Help players with account issues (compromised accounts, updates, etc.)
o Resolve issues regarding refunds, purchases not going through, etc.
o Assist players resolve technical problems with the game
o Answer gameplay inquiries and helping sort out gameplay issues
•Check updates & newly released content for the game you’re supporting
•Take assigned training modules to help you improve even further in your job
•Attend your weekly meeting with a team of 10-15 fellow agents and your manager
In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.
And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.